Terms & Conditions

At Scottish Fix, we take pride in our delicious cookies and excellent service. However, before making a purchase, please take the time to read and understand our terms and conditions. These terms outline important information pertaining to your purchases, shipping, returns, and privacy. By making a purchase, you agree to these terms and conditions. If you have any questions, please reach out to us.

1. Acceptance of Terms

By accessing and using the services provided by Scottish Fix Shortbread Cookie Shop (referred to as "the Shop" hereafter), you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

2. Order Process

2.1 Placing an Order:

Customers must provide accurate and complete information when placing an order.
Orders are subject to availability, and the Shop reserves the right to reject or cancel orders.

2.2 Payment:

Payment must be made in full at the time of placing an order.
Prices are listed in the local currency and include applicable taxes.

3. Shipping and Delivery

3.1 Shipping:

The Shop will make every effort to deliver orders within the specified time frame.
Shipping costs are calculated at checkout and are the responsibility of the customer.

3.2 Delivery:

The Shop is not responsible for delivery delays caused by factors beyond its control.
Customers must provide accurate delivery information. Re-delivery charges may apply if incorrect information is provided.

4. Returns and Refunds

4.1 Returns:

Customers must inspect their orders upon delivery and report any issues within 24 hours.
Returns are accepted for damaged or defective items, and the Shop will provide a replacement or refund.

4.2 Refunds:

Refunds are issued within a reasonable time frame and are subject to the Shop's discretion.
Refunds are processed through the original payment method.

5. Product Quality

5.1 Freshness:

The Shop is committed to providing fresh and high-quality shortbread cookies.
Customers are advised to consume products within the recommended time frame for optimal freshness.

5.2 Allergens:

The Shop provides allergen information, and customers with specific dietary concerns are encouraged to review this information before placing an order.

6. Privacy Policy

6.1 Customer Information:

The Shop collects and uses customer information in accordance with its Privacy Policy.
Customer information is kept confidential and not shared with third parties without consent.

7. Intellectual Property

7.1 Trademarks and Copyright:

All trademarks, logos, and content on the Shop's website are the property of Scottish Fix Shortbread Cookie Shop and may not be used without permission.

8. Governing Law

8.1 Jurisdiction:

These terms and conditions are governed by the laws of Scotland. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the Scottish courts.

9. Changes to Terms and Conditions

9.1 Modification:

The Shop reserves the right to modify these terms and conditions at any time. Customers are responsible for regularly reviewing the terms.

By using the services of Scottish Fix Shortbread Cookie Shop, you acknowledge that you have read, understood, and agreed to these terms and conditions.